We strive to produce merchandise of the highest quality. 3D printing is a relatively new manufacturing process and we are exploring the limits and boundaries of this technology. We aim to provide our customers with consistent quality; unfortunately, when exploring new technologies, there are times where this might not be the case. Due to the hands-on nature of the production and post-production; issues may arise. Please feel free to contact our customer assistance department with any issues or concerns. We appreciate your continued patience when issues do occur going forward.