FAQ

FAQ

Production Times

Our products are produced on-demand and orders typically take 1-2 weeks to produce and ship out. On rare occasions due to high demand, or other delays, it may take up to three weeks to ship.

Finishing your model
  1. Once you get your model, locate any lingering supports/sprues, and remove them. This can be easily removed using a set of snips or break them using another tool.
  2. Using a sanding stick file any raised areas from the sprues.
  3. Next clean the items with Isopropyl alcohol (IPA) 90% or higher. You can spray or dunk the item in the IPA If there are difficult spots you can use a soft toothbrush and rinse with more IPA. Once the model is clean allow the item to fully dry. be careful not to soak them for more than a few minutes as the IPA can affect the printed model.
  4. If your model requires additional detail parts, please add them at this time. IPA will dissolve the glue. (Not all models require this step)
  5. Once your model is complete you can paint and decal as you desire. I would highly suggest using an airbrush.
Post Production

When you receive your items you may notice some small post-production markings on the products. These are unavoidable in the production of the models. A small amount of work could be necessary to prepare the model for finishing.

Our Guarantee

We strive to produce merchandise of the highest quality. 3D printing is a relatively new manufacturing process and we are exploring the limits and boundaries of this technology. We aim to provide our customers with consistent quality; unfortunately, when exploring new technologies, there are times where this might not be the case. Due to the hands-on nature of the production and post-production; issues may arise. Please feel free to contact our customer assistance department with any issues or concerns.  We appreciate your continued patience when issues do occur going forward.

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