Refund policy

Thank you for choosing 3DPtrain.com for your 3D printed products. Please review our return and refund policy to understand the processes and conditions associated with returns.

Return Eligibility: Printed on demand products can only be returned in new and undamaged condition if we shipped the wrong item. Clearance or sold-as-is products are not eligible for a return.

Return Timeframe: Customers have 60 days from the date of purchase to initiate a return.

Refund Method: Refunds will be processed through the original payment method or issued as store credit.

Return Shipping: Customers are responsible for return shipping costs, except in the case of receiving the wrong item.

Condition of Returned Items: Items must be returned in the original packaging, unmodified, and with all included accessories.

Exclusions: Clearance or sold-as-is products are not eligible for return.

Return Authorization: Return authorization is required for all returns. Please contact info@3dptrain.com to obtain authorization.

Refund Processing Time: Refunds will be processed within 3 to 4 days. Replacements will follow the same timeline as a new order.

Communication Channels: For all return-related inquiries, please contact info@3dptrain.com.

Restocking Fees: A restocking fee of 10% will be charged, unless the wrong product is shipped to the customer.

We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any questions or concerns, please feel free to reach out to us at info@3dptrain.com.

Thank you for choosing 3DPtrain.com!